Get Parts Delivered
Monthly with Parts Closet

Parts Closet works in a few simple steps:

1. Build your inventory. We set up your starting inventory based on your device count and repair history.
2. Receive your initial stock. We’ll deliver or ship your starting inventory. 
3. Track in Rocket. You log every repair and part used in Rocket, our free asset management software. This keeps your inventory count accurate.
4. Restock based on your contract. If you have an ADP contract or Parts Closet, order through Rocket. Send us the broken parts so we can confirm you only get what you actually need. If you’re using an open PO, request a quote for the parts, and we’ll bill them against the PO.
5. Get your parts. Parts ship free, or we deliver straight to your building if you’re in our local service area.

Parts take time to be delivered. As a technology department, you have to consider quoting, bidding, budget approval, ordering, and delivery time. It’s common for large parts orders to take 3-6 weeks. With a parts closet, your school district will have parts on hand. 

Schools also benefit from:

• Better visibility into repair costs and inventory usage
• The ability to plan purchases and budgets in advance
• Reduced time spent sourcing parts
• Bulk purchasing that can lower overall repair costs

For many districts, maintaining a Parts Closet is a more efficient and predictable approach than ordering parts one repair at a time.

The parts included in your Parts Closet depend on your service agreement. 

For schools purchasing inventory through an open purchase order or on an as-needed basis, the Parts Closet can include any part for your school’s device(s). We’ll work with your school to determine which parts make the most sense to keep in inventory based on your repair history, device fleet, and budget.

For ADP customers, Parts Closet inventory typically consists of Tier 1 repair parts covered under your ADP agreement. Anything beyond a Tier 1 part, like a motherboard, we repair in-house so we can ensure the work meets our standards.

For ADP customers with a Parts Closet included in their agreement, Tier 1 repair parts include keyboards, LCDs, trackpads, hinges, LCD clamshells, and LCD bezels. 

Anything that needs a non-Tier 1 part, like a motherboard, we repair in-house under your ADP agreement, so every fix meets our quality standards.

We help establish your initial inventory levels using several factors, including:

• Device fleet size
• Historical repair data
• Common breakage trends
• Student usage patterns
• Repair goals

As your needs change throughout the school year, inventory levels can be adjusted to ensure you always have the right parts available without overstocking. 

We source parts from trusted suppliers and offer both new and used options to help schools balance quality and budget.

Most schools receive Parts Closet restocks on a monthly basis. Each month, we’ll work with you to replenish the parts you’ve used and maintain appropriate inventory levels.

If your school experiences higher-than-normal repair activity and needs additional inventory before the next restock, simply place a parts order in Rocket and notify your Relationship Manager. We offer quick delivery and shipping options to help keep repairs moving forward. 

Parts Closet inventory is tracked and managed through Rocket, our free asset management platform.

Within Rocket, schools can:

• View inventory levels
• Track parts usage by repair
• Generate reports on the most-used parts
• Set reorder notifications
• Easily order new parts 

Both your team and ours have visibility into inventory activity, helping ensure stock levels remain accurate and replenishment happens before critical parts run out.

Yes! We provide free delivery or shipping on Parts Closet orders regardless of the order size. Schools located within our local service area receive delivery from our team. Schools outside our service area receive fast, free shipping so they can maintain consistent access to parts throughout the school year.

Yes! Schools can choose between new and used parts based on their budget and quality preferences, but they’ll need to clarify this request with their Relationship Manager. Typically parts provided will match the age of the device. We’ll work with your team to determine the best option for each device type. 

Ownership of Parts Closet inventory depends on your service agreement.

• ADP Customers: As part of your ADP agreement, K-12 Tech provides an inventory of Tier 1 repair parts to support eligible in-house repairs. The inventory remains the property of K-12 Tech, and any unused parts must be returned when coverage ends.
• Purchased Inventory: For schools purchasing Parts Closet inventory through an open purchase order or on an as-needed basis, the inventory becomes the property of the district upon purchase.

If a part arrives defective or fails shortly after installation, simply contact your relationship manager. We offer 90-day returns on all parts and will work quickly to replace eligible items. Our goal is to keep your repairs running smoothly with minimal disruption.

Parts usage naturally fluctuates throughout the school year. If your school’s repair volume increases significantly or usage patterns change, we’ll work with you to adjust inventory levels accordingly.

Because inventory activity is tracked in Rocket, both your team and ours can identify trends early and make proactive adjustments. Whether you need additional stock, different part types, or more frequent replenishment, we’ll help ensure your Parts Closet continues to support your district’s repairs.

Absolutely! In fact, our Parts Closet was designed to work hand-in-hand with student repair programs. Schools participating in our Parts Closet can also access our Repair Class Support Program at no additional cost. This includes two semesters of curriculum, repair tutorial videos, quarterly classroom calls, and dedicated support. 

A Parts Closet also creates valuable hands-on learning opportunities for student repair programs. Students learn how to manage inventory, track parts usage, submit reorder requests, analyze repair trends, and understand real-world technology operations while performing device repairs for their school.