Rocket FAQ

Rocket is a free comprehensive Asset, Incident, and Help Desk Ticket Management software tailored for K-12 schools, enabling Tech Directors to manage their environments efficiently through one portal.

We originally built it to better support our own customers and improve the repair and communication process. But once it was built, we realized it could solve the same challenges for districts everywhere. So we made the decision to share it freely, because we are committed to saving schools time and money.

There isn’t one! Rocket’s actually free with no hidden fees, upgrade prompts, or sales gimmicks. You’re not limited in usage, and your access doesn’t depend on whether you use K-12 Tech for services. If you find value in our platform and choose to work with us in other ways, great! But if not, we are just happy to save your school time and money.

Rocket stands out from other solutions because it offers all the same features schools need but completely for free. Rocket was also built with input from real districts to solve the everyday challenges they face, and we continue to improve it through regular updates shaped by the feedback and requests we receive.

Yes! We prioritize your school’s safety and data security. That’s why we host Rocket ourselves and comply with strict standards like the K-12 CVAT. All access is protected by Google or Microsoft single sign-on, and we monitor and only approve verified school accounts to ensure your data stays secure.

No, we strictly protect your data and will never sell individual contact information or data from Rocket. The data will only be used to help us build case studies and learnings, but our information will be securely protected and remain confidential.

We built Rocket to streamline repairs and improve communication with the schools we serve. It helps us track coverage, ensure quality control, and stay transparent with our customers. Because we rely on it internally, we’re committed to supporting it long-term, and that’s why we can confidently offer it free forever.

Not at all. Rocket is open to any school or district, whether or not you’ve worked with us before. You’ll still receive full support, and you won’t be limited in what you can do. If you ever decide to use our repair or coverage services, Rocket is built to integrate seamlessly—but you’re never required to.

Getting started is easier than you think. You can be up and running in minutes. We’ll guide you through setup with helpful resources, simple data import templates, and full onboarding support from our team if you need it.

You don’t need to use Rocket as your main asset management system to get value from it. Many schools still find value in using Rocket alongside their current systems. Some schools use Rocket just to manage repairs, while others rely on individual free tools like the Help Desk or Auditing.

Our imports make it easy to transfer information from other systems with existing information. Just do an export from your current system, line up in the information in the Rocket template, and upload and you are good to go. If you are a K-12 customer, we will even do your first few for you! With future plans for integrations with different device management and SIS systems, this will be even easier in the future.

Currently, Rocket offers a Google Console integration to automatically pull all your device data in for schools using Chromebooks. We are working on getting Classlink, JAMF, and Active Directory as our next priorities for integrations.

Rocket receives routine updates about once a quarter to improve security and add new features based on user feedback. We also push immediate updates when urgent issues come up. All updates are scheduled to minimize disruption and are communicated in advance.

There are two options for changing what your view or the data that is being used. First is the “Arrange” button, to rearrange the graphs present on the dashboard. This is per account, so each person can see exactly what they want to see on their dashboard. The second way is “Filter”, where you can set a date range, grade, or building to filter specific data for these graphs.

To create a device, go to “Manage Devices” under Devices/Users, and click “Add Device”. The serial number is a required field, but otherwise you can choose what other information you add in.

To create a ticket, either use the “Create Ticket” button on the top row, and search for a device you have already created, or in “Manage Devices”, find the device you want to create a ticket for and use the “Create Ticket” action button. If the device is highlighted red, there is already a ticket on the device.

Repaired tickets count as open tickets since closing a ticket has specific functionality to re-assign devices to the proper users. If you aren’t able to find the ticket in “Open Tickets”, try “Repaired Tickets” and then change their ticket status to Closed. You can also go to the “Billing” tab and mark batches as paid, and that will automatically close out all tickets in that batch.

Those are two different styles of parts currently available, one for parts the school has in their inventory, and the other for parts on K-12 Tech’s master list. To add parts to your own inventory, go to “Manage Parts”, and either find the appropriate part in “Master Inventory”, or add in your own custom part using the “Add Inventory” button. You can turn off Master Parts by going to your profile picture in the top right, clicking on “Settings”, and then turning off Master Inventory parts.

Navigate to “Ship Devices”, find the tickets/devices you want to ship, and once selected hit “Create Batch”. You should see a “Ship Devices” checkbox, and you will have to enter some basic details of the devices you want to ship (important for weight) and box size. If you haven’t set an address already, you will need to put address information in. You will only need to do this once! Once you verify shipping details, you will be able to create a shipping label! See more details here.

There are 3 custom imports that should work for any device and/or user information. You can upload any CSV, assign each column to a field in Rocket, and skip any unneeded columns. The import will process in the background and email you when done. There are also templated imports which cover devices and users, as well as tickets, building, and helpdesk configuration for advanced helpdesk. Find the import you need, download the template, copy and paste in data without changing or moving the column headers, and then click Import to select your file, then “upload” to start the import. The required columns over all 4 imports are serial number, device user first and last name, user ID number, ticket number, and diagnosis notes.

Up in the top right, you can click the profile picture/icon in the corner, and then click on “Settings”. The top left box contains the Support Ticket URL that is custom to your school account. You can also turn on Google or Microsoft SSO for help desk tickets in this same menu.

Up in the top right, you can click the profile picture/icon in the corner, and then click on “Service Profile”. Under “Shipping Information” you can adjust your shipping address and mark what that address should typically be used for. You can also enter alternate shipping addresses for devices or billing needs.

Up in the top right, you can click the profile picture/icon in the corner, and then click on “Settings”. The top right box will be a selection for turning on/off the “Master Inventory” parts, which is the list of K-12 Tech’s list of parts.

Up in the top right, you can click the profile picture/icon in the corner, and then click on “Settings”. The bottom right box labeled “Archive Users” where you can select a grade of users, and remove them from your Rocket instance. This will fully delete users from the system, so be careful about deleting other grades!