White Glove Services

K-12 Tech’s White Glove service is a device deployment and provisioning service designed for K-12 schools and school districts. Before new or existing Chromebooks, laptops, Windows devices, iPads and other eligible devices arrive at your schools, K-12 Tech prepares each one so it is ready for immediate classroom use.

Instead of requiring school technology staff to manually unbox, enroll, configure and organize hundreds or thousands of devices, K-12 Tech completes the deployment process before delivery.

Depending on the services selected, White Glove deployment can include:

• Device unboxing
• Google or Windows enrollment
• Inventory reporting
• DOA Screening
• Asset tagging
• Protective case installation
• Laser engraving
• MAC addressing
• OS Updating
• Delivery to one or multiple school buildings

White Glove helps school districts reduce deployment time, improve consistency across devices and prepare technology for students before the school year begins.

Yes. Many districts combine White Glove deployment with other K-12 Tech lifecycle services, including:

• Accidental Damage Protection (ADP)
• Device Buyback
• Protective Cases
• Lifecycle Repair Services

Combining these services can simplify device management from deployment through end-of-life replacement.

K-12 Tech works with school districts of every size, from individual schools to large multi-building districts.

The company has completed device deployments for more than 1,800 schools nationwide, supporting projects ranging from small refreshes to large one-to-one device initiatives.

Because White Glove projects require at least 30 days of lead time, most districts schedule deployments during late spring or early summer.

Scheduling early helps ensure devices are classroom-ready before students return for the new school year.

Yes. K-12 Tech provides White Glove deployment services throughout the United States.

Deployment pricing varies by delivery zone and distance from K-12 Tech’s deployment facilities.

K-12 Tech completes every White Glove deployment in-house using a dedicated warehouse, standardized workflows and trained deployment specialists.

Throughout the deployment process, devices are tracked, organized and prepared according to each district’s project requirements. The team continually evaluates and improves its processes to support efficient, accurate deployments for school districts of all sizes.

By keeping the entire deployment process in-house, K-12 Tech maintains greater visibility into every project from initial setup through final delivery.

Every White Glove project is different, so the timeline depends on factors such as the number of devices, requested services, project complexity and your desired delivery date. As a general guideline, K-12 Tech recommends providing at least 30 days between receiving your completed project information and devices and your requested completion date.

If your district has a shorter timeline, K-12 Tech will review your project and determine whether an expedited schedule is possible based on current production capacity and staffing. Contact K-12 Tech for a customized deployment timeline based on your district’s specific project requirements.

School districts use White Glove deployment to simplify large technology rollouts and reduce the workload on internal technology departments.

Rather than spending weeks preparing devices individually, districts receive devices that are already configured and ready for distribution.

Benefits of White Glove deployment include:

• Less manual work for technology staff
• Faster district-wide device deployments
• Consistent configuration across every device
• Reduced summer workload
• Faster student access to classroom technology
• Improved inventory accuracy
• More time for technology staff to focus on higher-priority projects

For districts deploying hundreds or thousands of devices, White Glove can significantly reduce the amount of time required before devices reach classrooms.

Every K-12 Tech White Glove deployment includes several standard services designed to prepare devices for immediate use.

Standard White Glove services include:

• Unboxing each device
• Recording device serial numbers into an inventory file
• Dead-on-arrival (DOA) screening to identify non-functioning devices before delivery
• Google Workspace or Windows device enrollment (when applicable)
• Green Bulk Packing, including repacking devices for efficient delivery and recycling packaging materials

These services provide school districts with devices that are organized, enrolled and ready for deployment.

School districts can customize their deployment with optional White Glove services, including:

• Asset tagging using district-provided or custom asset tags
• Protective case installation
• Laser engraving (etching) with a school logo, district name or custom message
• Battery charging to approximately 50 percent before delivery
• MAC address collection
• Operating system updates

Districts can choose the combination of services that best supports their deployment process.

White Glove pricing varies based on several factors, including:

• Number of devices
• Deployment timeline
• Selected add-on services
• Delivery requirements
• Device type

Because every deployment is different, K-12 Tech provides customized pricing based on each district’s specific project requirements.

Delivery pricing depends on the district’s location, the number of delivery locations and the size of the deployment.

K-12 Tech provides White Glove deployment services nationwide and can deliver completed devices to one or multiple school buildings. Ask your Relationship Manager for more details.

Before production begins, K-12 Tech provides each district with a White Glove project form.

The district will typically provide:

• Enrollment credentials
• Device serial number files
• Organizational Unit (OU) information
• Google or Windows policy requirements
• Asset tag specifications
• Shipping information
• Primary project contacts

Receiving this information before production helps ensure devices are configured correctly and delivered on schedule.

K-12 Tech recommends at least 30 days between receiving both the completed White Glove project form and the devices and the requested completion date.

Projects with shorter timelines may still be accommodated depending on production capacity, staffing availability and deployment size. Expedited projects may require an additional fee.

Once your White Glove deployment is complete, K-12 Tech prepares your devices for delivery to your district. Depending on your location, devices are delivered by K-12 Tech box truck or shipped directly to your schools.

If your district has multiple buildings, devices can be organized and delivered to each location based on your deployment plan. Your district also receives an inventory file containing important device information, such as serial numbers, asset tags and other deployment details, making it easier to verify deliveries and update your asset management records.

Yes. After deployment is complete, K-12 Tech can separate and deliver devices to multiple schools within a district, allowing each building to receive the appropriate devices without requiring district staff to sort shipments.

Yes. Every completed White Glove deployment includes a CSV inventory report containing information such as:

• Serial numbers
• Asset tags
• Device identifiers
• Additional deployment information collected during production

The inventory report helps districts verify deliveries and maintain accurate asset records.

Yes. K-12 Tech supports deployment and enrollment for both Google Workspace-managed Chromebooks and Windows devices.

Enrollment methods vary depending on the manufacturer’s requirements and the district’s preferred management platform.

Yes. White Glove deployment is available for both:

• Newly purchased devices
• Existing district-owned devices

Whether a district is refreshing an existing fleet or preparing a brand-new deployment, K-12 Tech can configure devices using the same standardized deployment process.

Every device goes through quality checks during the White Glove process. Dead-on-arrival (DOA) devices are identified before shipment whenever possible.

Depending on the issue, K-12 Tech may repair the device using authorized repair procedures and eligible replacement parts or coordinate with the manufacturer for replacement before the device is delivered to the district.

This quality control process helps reduce deployment delays caused by defective devices.

The most common cause of deployment delays is incomplete or incorrect project information.

To simplify the process, K-12 Tech provides every district with a White Glove project form that collects the information needed before production begins. This helps reduce errors and ensures devices are configured correctly the first time.

Some of the most important details include:

• Asset tag requirements and placement
• Device enrollment credentials and testing information
• Organizational Unit (OU) or policy assignments
• Shipping and delivery instructions
• Primary district contacts

Providing complete and accurate information upfront helps keep projects on schedule and reduces the need for rework during production.

Laser engraving, sometimes called laser etching, is an optional White Glove service that permanently marks school-issued devices with a district logo, school name or custom message.

Unlike adhesive asset labels, laser engraving is permanently etched into the device and will not peel, fade or wear off over time.

Many districts use engraving to:

• Help discourage theft
• Reinforce school ownership
• Reduce device mix-ups
• Create a more permanent identification method

K-12 Tech works with each district to determine the best engraving location based on the device manufacturer and model.

Engraving placement is selected to maintain a professional appearance while avoiding vents, hinges and other functional components.

Districts should provide artwork in a scalable vector format such as:

• AI
• SVG

Vector artwork ensures the engraved logo or message remains clean, sharp and accurately reproduced on every device.