System Status for K-12 Tech Rocket System

10-10-2025:

Rocket Update: We launched exciting new features to Rocket this morning! During the rollout, a few minor bugs appeared, and our team is already on it. To ensure everything runs smoothly, Rocket will be temporarily offline for about 15 minutes around 8:00 AM CST while we make quick fixes.
Time Zones: You might notice some issues with your time zone, but this should be resolved by Saturday, October 11. If you see any future issues, please report them here or email us at [email protected].

02-21-2025:

Manage Users Search: Fixed an issue with Manage Users search where it would reset after entering a search query as if you hadn’t entered anything
Blank Help Desk: There was a temporary issue after publish that caused all help desk related screens to be blank

12-19-2024:

Dashboard Arrange Reset: Fixed an issue where the Dashboard Arrange function would reset when the page was refreshed.

09-09-2024:

Packing List Formatting: Adjusted Packing List formatting to ensure all serials are visible in large batches. Added small breaks at the top and bottom to prevent obstruction.

09-02-2024:

Parental Coverage Search: Resolved an issue where Parental Coverage Search was not functioning correctly after Fair Use Policy changes.

08-21-2024:

Loaner Device Detachment: Fixed an issue where users were not fully detached from Loaner Devices when tickets were closed or devices were moved from active to loaner status.
Approval Information Verification: Resolved an issue where the Approval Process was pulling incorrect student details.

08-08-2024:

Invalid Email Login: Fixed an issue where staff members with emails matching the account’s domain were unable to log into the Help Desk Submission Portal.
Grade/Department Selection: Made Grade/Department fields optional. Checkbox now properly switches between Grade and Department.

08-02-2024:

Manage Users Search Issue: Fixed an issue where the Manage Users search was not functioning properly.
Help Desk Issue Mismatch: Resolved an issue where selecting “Technology” in Help Desk Issues would automatically append an unrelated maintenance issue.

07-22-2024:

Configurations → Buildings: Fixed an issue where the “Add Building” feature was not working properly.

06-20-2024:

Ticket Closure Time: Resolved an issue where Ticket Closure Time was not updating correctly for advanced Help Desk tickets.
Breakage Rate Calculation: Corrected a decimal miscalculation in Breakage Rate, which was displaying incorrectly (e.g., showing “0.17%” instead of “17%”).

06-13-2024:

Help Desk Email Links: Fixed an issue where certain links in Help Desk Email Notifications were not working properly.
Building Name Sorting: Updated the Help Desk Submission Form to sort Building Names alphabetically.
Import Field Blanking: Fixed an issue where imports would blank out fields if certain cells were left empty.

05-07-2024:

Device Exports with Custom Fields: Fixed device exports not working without custom fields configured