Your No-Cost K-12 Technology & Maintenance Ticketing System

Rocket is K-12 Tech’s free asset management, help desk, incident management, repair tracking, and device management software built specifically for K-12 school districts. Rocket gives school technology departments one platform to manage devices, technology support tickets, repairs, inventory, parts, users, and device history.

Rocket was designed with input from K-12 technology departments to help schools reduce manual work, improve device visibility, and manage the complete lifecycle of student and staff technology.

Rocket helps K-12 technology departments manage their technology operations from one platform. Schools can use Rocket to track devices, manage help desk tickets, monitor repairs, manage parts inventory, audit device fleets, generate reports, and manage family billing for eligible device protection programs.

Rocket includes:

• Asset Management: Track devices, ownership history, purchase dates, warranties, users, and device information.
• Repair Tracking: Create and track repair tickets from submission through completion and return.
• Help Desk: Manage technology and maintenance support requests and route tickets to the appropriate staff members.
• Device Management: Maintain a centralized record of the district’s device fleet.
• Parts Inventory: Track parts on hand and parts used during repairs.
• Parts Closet Ordering: Order eligible replacement parts through Rocket.
• Device Auditing: Scan devices and identify missing, unscanned, or unmatched assets.
• Reporting and Dashboards: View device, repair, inventory, and operational data to support technology and budget decisions.
• Parent Billing: Manage family payments for eligible device protection programs.
• Bulk Data Management: Import and export devices, users, tickets, and other information in bulk.
• Google Admin Console Integration: Sync eligible Chromebook and device information.
• Incident IQ Integration: Connect repair and ticket information with Incident IQ.
• USPS/FedEx/UPS Shipping Integration: Generate shipping labels through Rocket for eligible repair shipments.

Rocket is designed for K-12 school districts, school technology departments, IT directors, technology coordinators, and staff responsible for managing school-issued devices and technology support.

Rocket can be used by individual schools, multi-school districts, and large K-12 technology departments.

Rocket can manage multiple types of school technology, including Chromebooks, Windows laptops, desktop computers, iPads, tablets, and other technology assets.

Rocket is not limited to Chromebook management. Districts can use Rocket to manage mixed device fleets and maintain centralized records for student and staff technology.

Yes. Rocket is free for schools and school districts. There is no subscription fee, trial period, credit card requirement, or paid upgrade required to use Rocket.

Schools do not need to purchase K-12 Tech’s repair services or other services to use Rocket.

K-12 Tech originally developed Rocket to improve device management, repair tracking, and communication with the school districts it serves. After seeing how useful the platform was for managing K-12 technology operations, K-12 Tech made Rocket available to schools and districts at no cost.

Rocket is also used internally by K-12 Tech to support repair and device lifecycle services, which means K-12 Tech continues to maintain and improve the platform.

No. Any school or K-12 school district can use Rocket, even if it does not purchase repair services or other services from K-12 Tech.

No. Rocket does not have a free trial because Rocket is free to use. There is no trial period and no credit card required.

No. Rocket does not limit the number of devices, repair tickets, or users a school can manage based on a paid subscription tier.

Yes. Districts can add multiple staff members to Rocket and assign access based on their responsibilities and role within the technology department.

Yes. Rocket is designed to support K-12 districts with multiple schools and buildings, allowing technology departments to manage devices, users, tickets, repairs, and inventory across their organization.

Rocket can maintain detailed device records, including serial numbers, users, ownership history, purchase information, warranty information, repair history, parts used, and other device lifecycle information.

Technology departments can use this information to understand the history of individual devices and the overall condition of their fleet.

Yes. Rocket keeps a history of repairs associated with a device, allowing technology departments to see previous repairs, issues, parts used, and other relevant repair information.

This helps schools identify frequently repaired devices and make better decisions about repair versus replacement.

Yes. Rocket can maintain device and user history so technology departments can see which students or staff members have been associated with a device.

Yes. Districts can maintain warranty and purchase information within their device records, helping technology departments understand which devices may still have manufacturer coverage.

Yes. Rocket can associate parts with repair records and help schools monitor how parts are being used across their device fleet.

Yes. Rocket includes an auditing tool that allows technology departments to scan devices and compare the devices physically found with the records in Rocket. This can help identify unscanned, missing, or unmatched devices.

Yes. Rocket includes help desk and incident management functionality that allows schools to receive, organize, assign, and track technology support requests.

Yes. Rocket can be used to manage technology and maintenance-related support requests, depending on how the district configures its workflow.

Yes. Rocket’s help desk functionality can help route and manage tickets so requests reach the appropriate staff members.

Yes. Districts can configure support workflows that allow users to submit technology support requests through Rocket.

Yes. Rocket provides repair tracking from the initial repair request through completion and return of the device.

Technology departments can view repair status, repair history, parts used, and other information associated with a repair.

Yes. K-12 Tech customers can submit repair tickets through Rocket and track the repair process through the platform.

Yes. Rocket can be used to document repairs performed by a district’s internal technology team as well as repairs handled by an outside repair provider.

Depending on the repair record, Rocket can provide information such as the device, repair issue, technician, parts used, repair history, and other details associated with the repair.

This gives technology departments better visibility into device maintenance and repair costs.

Yes. Rocket includes parts inventory management that allows schools to track parts on hand, parts used in repairs, and inventory activity.

Yes. Rocket can be used to track Parts Closet inventory and parts used during repairs. 

Yes. Rocket includes a parts ordering tool that allows eligible schools to easily place orders for replacement parts.

Yes. Rocket provides reporting and dashboard tools that give school technology departments visibility into devices, repairs, inventory, and other operational information.

Yes. Because Rocket maintains device age, repair history, parts usage, and other lifecycle information, districts can use that data when determining whether a device should continue to be repaired or be replaced.

Yes. Rocket supports bulk data exports, allowing districts to access and analyze their information outside of the platform.

Yes. Rocket includes parent billing functionality that can be used for eligible school device protection programs.

For example, districts can use Rocket to manage enrollment and payments for K-12 Tech’s Device Complete Club.

Yes. Rocket can associate eligible device protection coverage with individual students and their assigned devices, allowing school technology departments to determine which students have coverage.

Yes. Rocket integrates with Google Admin Console to help schools manage and synchronize eligible Chromebook and device information.

Yes. Rocket integrates with Incident IQ so eligible ticket and repair information can be synchronized between the systems.

Yes. Schools can import and export data between Rocket and other systems using Rocket’s data import and export tools. This allows districts to use Rocket alongside an existing asset management platform when needed.

Yes. Rocket does not necessarily have to replace a district’s existing technology management system. Schools can use specific Rocket features, such as repair tracking, auditing, or help desk functionality, alongside other systems.

K-12 Tech customers using K-12 Tech repair services use Rocket for repair submission and tracking.

Yes. Rocket is hosted and maintained by K-12 Tech with security practices designed for K-12 technology environments. Rocket supports Google and Microsoft single sign-on and verifies school accounts.

K-12 Tech also follows K-12 data security practices, including alignment with the K-12 Cybersecurity and Privacy Vendor Assessment Tool (K-12 CVAT).

No. K-12 Tech does not sell school data or individual contact information.

Access is limited to authorized users associated with the school or district. Staff members can be assigned appropriate roles and access within Rocket.

No. Rocket’s administrative platform is designed for school and district staff. Parents and families do not log into the Rocket administrative system.

Families may interact with Rocket-powered features such as device protection enrollment, billing, or repair request forms without receiving access to the district’s administrative platform.

Your school’s data remains associated with your Rocket account. Stopping use of Rocket does not mean your existing records are immediately deleted.

Schools can sign up for Rocket using a Google or Microsoft account. After creating an account, districts can follow the setup process and import their existing device and user information.

Sign up for Rocket

Creating a Rocket account takes only a few minutes. The amount of time required to fully set up Rocket depends on the size of the district’s device fleet and how much information needs to be imported.

Yes. K-12 Tech provides Rocket demonstrations, training resources, onboarding support, and ongoing assistance for schools using the platform.

Yes. K-12 Tech provides a Rocket demo that shows how the platform can be used for device management, repair tracking, help desk operations, and other K-12 technology workflows.

Yes. Rocket users have access to K-12 Tech support resources, onboarding assistance, training materials, and ongoing product updates.

Rocket currently requires a computer and does not have a dedicated mobile application.

No. Rocket can manage multiple device types, including Chromebooks, Windows laptops, desktops, iPads, tablets, and other school technology assets.

Yes. Rocket is designed to help districts manage mixed fleets that may include Chromebooks, Windows devices, Apple devices, and other technology.

K-12 Tech regularly updates Rocket with new features, security improvements, bug fixes, and workflow enhancements. Product updates are driven in part by feedback from school technology departments using Rocket.

Rocket’s latest updates are available through the Rocket Hub.

View Rocket’s Recent Updates